By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services. – Amy Jo Martin
As we see, technology has made the world smaller. Then why not take advantage of this great opportunity and connect with people – regardless of background or interests?
As previously said, we are all consumers… so? The least yet most important thing that could happen to entrepreneurs and companies is learning how to “sincerely” communicate with customers.
Developing this “trait”, this empathy, is the key to improving products and services…
…and that would certainly be a good start for this New Year.