Tag Archives: blog

Page cannot be displayed??

This post should have at least appeared yesterday, but due to technical problems, you see us only now.. again.

Well, from slow networks to inaccessible websites – that’s what happened even the other day. If only on a daily basis, that was in fact the third time around that Consumer Live has missed on posting on its site.

First was because of the URL spams. Second was just a couple of days ago, and ’twas because of a slowing network just like the other day, November 14.

Accessing problems abound whatever the search engine...
Accessing problems abound whatever the search engine…

The third could be because of either the search engines, WordPress, or network problems. And these are not to make excuses but to disseminate a truthful statement especially for our loyal followers who deserves nothing but Our Best.

At any rate, we are not sure if this is because of the recent super typhoon Haiyan – or its after effects.

But one things is for sure though – Consumer Live is Alive and Kicking. We’re resourceful enough to find ways to keep you posted.

And if we ourselves are having trouble accessing our site for postings and updates, or would be affected in some way – at least until technicalities or the “power supply” normalizes then at the very least our Facebook and Twitter pages through our mobiles would breathe you life – just Like and Follow Us.

Thus, keep your dials on and stay tuned! Thank you.

WordPress gets through…

Just got emails the past couple of days from WordPress support. Finally, most of the concerns have been addressed (particularly the URLs or “spam ads” that appeared in 4 of the blogs stated at “Calling WordPress…”) while others are still in progress. That’s okay.

Globe Icon: WordPress

WordPress is a good platform, customer service just has to be a little faster. Key is “truly” monitoring and attending to consumer issues. This kind of support gets spirits up – resulting in positive reviews, more customers, better sponsors as well as more interesting blogs.

WordPress’ “About These Ads”…

Noticed the little “About These Ads” with the regular ad photos on the blog post “Serving the cus…”; and obviously, it was a way for WordPress to communicate to the readers — so I clicked on it and found “reasons” why one sees ads from his site.

wordpress-logo

Well actually, we understand about the “No Ads upgrade” thing, even before the Consumer Live site was purchased. Such ads or the ones as WordPress says that they sparingly show is not the question. These are those little ads with photos, right?

The ones Consumer Live is referring to are the “URL ads” and alike that seem to have penetrated the blog when you try to add tags on a new post. To better understand, kindly check the said blogs by “trying to search them from the search box” or when the theme is changed (which is what Consumer Live experienced while setting up the site). Notice what’s displayed after the search? URLs.

At any rate, the good thing here is that there is this email support@wordpress.com that we could all actually contact for inquiries and complaints. Though still, the better thing would be to make this email more visible — as in just about everywhere. Now, that’s proactive customer service.

Serving the cus…

Serving the customer is not a mechanical act but one that provides an opportunity for fulfillment and meaning. – Michael Hammer

Here’s a good example – a recent consumer experience.

A couple of days ago, the blog “Calling WordPress…” was posted — and it’s not for promotional sake nor is it to create friction (we’re supposed to be partners) — but because there’s really a “mystery.” You could check out the August 29 blog to understand it yourself.

So, what does this have to do with Hammer’s quote?

In this case, Consumer Live is the customer while WordPress is the service provider.

First, what is the business objective of WordPress? “To serve as a platform for bloggers” would be one of them. Now, Consumer Live (one of its clients) is seeking answers to the said “ad infiltration” yet it can’t find a way to contact WordPress – so the blog of August 29.

But to this date, WordPress has not acted on it — so, how could WordPress take advantage on “an opportunity for fulfillment and meaning”? Is WordPress unaware of the blog’s concerns? Don’t they have blog monitors? It’s impossible, right? So, what happened to customer service?

Has administering a platform become monotonous and boring that it made them turn “mechanical”? If even bloggers couldn’t give inputs then has the platform become “discriminating”? Well.. just wondering.

If companies, whether offering products or services, could sincerely serve their customers – their growth would not simply be because of a trend but because of an attachment. In other words, “customer loyalty.” New ones may come but they’d still stick around.

Now that’s “real” fulfillment!