Just last Monday, Facebook went down for a while. And some of you who were trying to post on Facebook may have noticed this error message: “There was a problem updating your status. Please try again in a few minutes.”
Sounds like just a little technical problem, huh? But it was experienced in many places (as in several IPs all over) that #facebookdown trended in Twitter.
This was experienced even after 3 hours since the problem was reported. Well, of course, Facebook was able to eventually fix the issue.
Meanwhile, just yesterday, LinkedIn also had a share of its problems. Click here to see an example posted at Xperlink.
Good customer relations is like treating one as family – you listen, you help. Like, if at times your family says or acts unfavorably in your eyes; but since you really know the person is principled, those unfavorable words or actions may just simply be a “misunderstanding.” All you need to do is clear things up as necessary. See, a truly good person will always be good.
At any rate, this thing with the internet or social media – there are times when it would break down just like having a car or a TV set. Since you use it, it goes through wear and tear. Maintenance is key in products. However on services like the internet – “immediate attention” is crucial to great customer service.
If you do that time and again, you would have built a good reputation that customers would be more understanding once it happens – especially if it’s just once in a while.