Tag Archives: online

The subtleties of #socialmedia

The subtleties of #socialmedia

Just last Monday, Facebook went down for a while. And some of you who were trying to post on Facebook may have noticed this error message:  “There was a problem updating your status. Please try again in a few minutes.”

Sounds like just a little technical problem, huh? But it was experienced in many places (as in several IPs all over) that #facebookdown trended in Twitter.

This was experienced even after 3 hours since the problem was reported. Well, of course, Facebook was able to eventually fix the issue.


Meanwhile, just yesterday, LinkedIn also had a share of its problems. Click here to see an example posted at Xperlink.

Good customer relations is like treating one as family – you listen, you help. Like, if at times your family says or acts unfavorably in your eyes; but since you really know the person is principled, those unfavorable words or actions may just simply be a “misunderstanding.” All you need to do is clear things up as necessary. See, a truly good person will always be good.

At any rate, this thing with the internet or social media – there are times when it would break down just like having a car or a TV set. Since you use it, it goes through wear and tear. Maintenance is key in products. However on services like the internet – “immediate attention” is crucial to great customer service.

If you do that time and again, you would have built a good reputation that customers would be more understanding once it happens – especially if it’s just once in a while.

All business su…

All business success rests on something labeled a sale, which at least momentarily weds company and customer. – Tom Peters

Sale is a powerful “come on” for consumers. It means affordability that many would check the products for. Yet if these businesses could align and establish their products for quality, durability, and prestige despite a seasonal “sale” crusade – then the “wedding” Tom Peters was talking about would translate not just to a momentary attachment but a long-term relationship.

The best custom…

The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works. – Jeff Bezos

In case you don’t know Jeff Bezos, he is the founder and chief executive of Amazon; now, I’m sure you know Amazon, right?

So, the quote comes from a retailer which is fair enough as such would experience frequent contact with customers just as anyone from, say, the food or telecommunication sector would.. and so, the lines.

True enough, it really makes sense. See. If attention is provided even before the customer calls, if attention is truly given on initial contact.. then needs would be known before hand and met accordingly. All the training department needs to do now is to reinforce attitudes.

Otherwise, wouldn’t you complain if something’s wrong? Hmm…