Tag Archives: online

How’s the Sun been?

Guess telecom companies should not give any sort of misleading claims or promos especially when they do not have a stable signal – for they could face many consequences from losing customers to legal suits.

As for what happened to SUN Cellular

See? Connection problems...
See? Connection problems…
Okay, but they're trying...
Okay, but they’re trying…

Despite the flaw, SUN is a good provider. They try to fix problems; but the problem is.. signals still need fixing. And.. they lack, at least, one more phone brand on their list – Alcatel.

The next page includes Blackberry and iPhone...
Basically a good procedure except…

Notice the last photo? Most known phones are listed but no Alcatel

The next page includes Blackberry and iPhone...
The next page includes Blackberry and iPhone…

…although FB Zero has now been working every now and then. Still..

Web companies, on TV advertisements?

Web companies, on TV advertisements?

You may have noticed them on the net, or you may have not. But now, you see them on TV. I mean these web companies.

Yes, they are now trying to get your attention through TV. This only means that TV has never really lost its appeal and effectiveness.. and although it’s a big boost to big companies, this could be true especially for less established companies.

watching-tv

See, while many spends a lot of time with social media, they still have some TV time. Not just because they want to see their favorite programs on a larger screen, but sometimes, constant “typing on the keyboard” gets on their nerves. Okay, there is this “computer-tv in one” thing but then, not everybody are into the net. So, TV just makes sense.

The subtleties of #socialmedia

The subtleties of #socialmedia

Just last Monday, Facebook went down for a while. And some of you who were trying to post on Facebook may have noticed this error message:  “There was a problem updating your status. Please try again in a few minutes.”

Sounds like just a little technical problem, huh? But it was experienced in many places (as in several IPs all over) that #facebookdown trended in Twitter.

This was experienced even after 3 hours since the problem was reported. Well, of course, Facebook was able to eventually fix the issue.

socialmedia

Meanwhile, just yesterday, LinkedIn also had a share of its problems. Click here to see an example posted at Xperlink.

Good customer relations is like treating one as family – you listen, you help. Like, if at times your family says or acts unfavorably in your eyes; but since you really know the person is principled, those unfavorable words or actions may just simply be a “misunderstanding.” All you need to do is clear things up as necessary. See, a truly good person will always be good.

At any rate, this thing with the internet or social media – there are times when it would break down just like having a car or a TV set. Since you use it, it goes through wear and tear. Maintenance is key in products. However on services like the internet – “immediate attention” is crucial to great customer service.

If you do that time and again, you would have built a good reputation that customers would be more understanding once it happens – especially if it’s just once in a while.

All business su…

All business success rests on something labeled a sale, which at least momentarily weds company and customer. – Tom Peters

Sale is a powerful “come on” for consumers. It means affordability that many would check the products for. Yet if these businesses could align and establish their products for quality, durability, and prestige despite a seasonal “sale” crusade – then the “wedding” Tom Peters was talking about would translate not just to a momentary attachment but a long-term relationship.

The best custom…

The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works. – Jeff Bezos

In case you don’t know Jeff Bezos, he is the founder and chief executive of Amazon; now, I’m sure you know Amazon, right?

So, the quote comes from a retailer which is fair enough as such would experience frequent contact with customers just as anyone from, say, the food or telecommunication sector would.. and so, the lines.

True enough, it really makes sense. See. If attention is provided even before the customer calls, if attention is truly given on initial contact.. then needs would be known before hand and met accordingly. All the training department needs to do now is to reinforce attitudes.

Otherwise, wouldn’t you complain if something’s wrong? Hmm…