A couple of days ago, I had this snack with a known pizza chain in Greenwich.. and what can I say?
Well, do you want the good or the “not so good”?
Okay, the good first. One, customer service is okay, the staff maintains cleanliness and attends to your needs.. even gives you water before you ask for it. Two, the place got electrical outlets for customers who intend to charge their phones or plug the laptops they’d use.
Since customer service could be improved in any business, this area would not be noticed much – unless the service is too bad or truly unique. But for the “outlets”, how many restaurants actually have electrical outlets just under their table? Having such ready convenience is a great plus – it’s also customer service!
Now for the “not so good.” Hmm… sad to say, but the pizza was “old.” Ugh! I mean, it’s obviously not fresh from the pan anymore. No crispiness and all! Whoa, are they trying to save using customers??
This is actually the second time I experienced this; however, each time on different branches, in Luzon and the Visayas – so, there must be something fishy with their system, huh? Hey, this could ruin Greenwich if they continue and fail to address it accordingly.. and fast.
Just like service, your product is your lifeblood. Quality is a must.
CONSUMER LIVE 