By providing me…

By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services. – Amy Jo Martin


As we see, technology has made the world smaller. Then why not take advantage of this great opportunity and connect with people – regardless of background or interests?

As previously said, we are all consumers… so? The least yet most important thing that could happen to entrepreneurs and companies is learning how to “sincerely” communicate with customers.

Developing this “trait”, this empathy, is the key to improving products and services…

…and that would certainly be a good start for this New Year.

Great entrepren…

Great entrepreneurs are often great listeners and they can spot patterns and pick up on small details in customer stories. – Alexander Osterwalder

True. That’s what entrepreneurs and leaders are – Opportunity Makers. And that’s why these individuals are into social media especially Facebook and Twitter.

So obviously.. if a “great” entrepreneur, an ambitious beginner, or even a struggling one has noticed our site then he would try to get in touch or at least Like and Follow Us.. as many do. See? We have been sharing experiences all along!

While each one of us are consumers, some of us could be or are entrepreneurs one way or another.. Just continue your journey.

When you stop t…

When you stop talking, you’ve lost your customer. When you turn your back, you’ve lost her. – Estee Lauder

For Estee Lauder, this is all about attention. Just like personal relationships, a girl just wants someone who could make her smile. And if companies could do that “regularly” then you could keep your customer.

For how long? Until someone else talks more??

Nah, while you could continuously reinvent yourself, your product … while keeping ’em happy.

The first law o…

The first law of economics is that when the price goes up, consumption comes down. This is a divine law. You cannot change it. – Sheikh Yamani

We all see that, Sheikh Yamani… but good to hear it again though.

Notice consumers? They shy away from such. But since it’s the holidays, many sellers are just taking advantage – and customers are, well, paying customers.

Forget ‘brandin…

Forget ‘branding’ and ‘positioning.’ Once you understand customer behavior, everything else falls into place. – Thomas G. Stemberg

This is, sometimes, the problem of certain companies – trying to do too much for the bottomline. Nonetheless, “customer behavior” could be understood not just by studying trends and interests or even lifestyles BUT by considering a product’s life span.

Hey, that’s a good tip for you companies!

The gun dealer …

The gun dealer is not only paying these two police officers, but more importantly, the gun dealer has said he will never again sell more than one gun to a customer. This is exactly what we’re trying to get the gun industry across the country to do. – Michael D. Barnes

Wherever in this world, may it be a right or a privilege – Guns are always dangerous.

Why sell guns just because one has the money to pay for them? Protection?

As it is, this thinking has made some “sick” people go amok!

How about not just looking into one’s background before selling BUT having them present an updated “psychological” test before being issued a gun? How about not just eliminating high-powered guns or assault rifles in stores BUT as Michael Barnes suggests “not selling” more than one gun to a customer?

Hmm… how about (every gun store as well as the federal government) having and sharing files not just of customers BUT of every household regarding guns and especially bullets? Just like a census on population. In this case, a census on guns in households – only.

A safe society rests on cooperation and a good policy.

The customer is…

The customer is not always right and we let them know it from time to time. – Alan Sugar

Say this to a customer, and more often than not, you’ll hear ’em burn up.

Still, what Alan Sugar says is true. We are human.. and to err is human. Thus, whether customer or provider, we make mistakes. The thing is … “not to add salt to injury.” Meaning, don’t “punish” your customer just because they were misinformed.

Okay, there are those who are just plain unreasonable, still, try to hold your horses. If you have to let them know then do it without ridicule.

Respect. Patience. Tolerance.

Otherwise, you could lose them forever… that counting potential ones.